NFA's Code of Ethics

  1. To serve the finance industry with loyalty and to cooperate with the Collection and Claims Managers of banks and financial institutions in the proper handling of their conversions, claims, losses, skips, embezzlement and delinquent accounts.
  2. To conduct ourselves so as to merit respect and confidence from Clients, fellow members and the general public.
  3. To promote business by an unvarying attitude of fairness, confidence, integrity and a proper respect for the persons with whom we have dealings.
  4. To approach investigations and adjustments with an unbiased and open mind.
  5. To make truthful and unbiased reports of facts and conditions as we find them.
  6. To resist influences tending to produce improper and inadequate adjustments and to serve our Clients faithfully.
  7. To work in harmony with one another and with our Clients so as to foster cordial relationships.
  8. To avoid improper alliances.
  9. To render the highest quality service.

Protection Under Our Client Security Indemnity Agreement

For your valid protection, according to the terms set forth in our client security indemnity agreement, be advised proof of confirmation of an assignment to our member indicating reference to our Association is mandatory. Submission of a claim regarding the performance of a member listed herein must be received, in writing, by our Grievance Chairman within 30 days of the occurrence or discovery, to be eligible for processing.